Help

Welcome to our help section. We tried to think of the questions asked most often and provided this as a guide. 

Customer’s Guide

  • How do I find my product?
  • How do I navigate the site?
  • How do I use a coupon?

Pricing and Billing

  • Do I have to pay sales tax?
  • I have a question on my charges.
  • I need a copy of my receipt/invoice.
  • When will my credit appear on my account?
  • When will my credit card be charged?

Account Help

  • How do I create an account?
  • How do I edit my account information?
  • How much is my shipping?
  • I forgot my password.

Returns and Exchanges

  • How do I return my product?
  • I received the wrong product.
  • What is your return policy?
  • When will my order ship?

Order Status

  • Has my order shipped?
  • How do I change quantities or cancel an item in my order?
  • How do I track my order?
  • My order never arrived.
  • An item is missing from my shipment.
  • My product is missing parts.
  • When will my backorder arrive?

International Shipping

  • Do you ship to my country?
  • What are my payment choices?
  • When will my order ship and what are my shipping charges?
  • What is the return policy?

Additional Support

How do I contact you?